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I am probably not the only one out there wondering if there will be a 2009 Office 2.0 conference.  Certainly, I could just ask Ismael instead of this post.  If the event does not happen this year, it may be because of Intalio's explosive success.  Or perhaps because last year was a little quieter, and less energy-filled, than 2007.

 

But upon reflection, it isn't because Office 2.0 is dead or over.

 

With Microsoft having recently bought "office.com" and finally preparing to launch its own, 100% web-based simplified version of its Office suite, one could argue the battle was won, much like Salesforce.com's battle for "no software" clearly is over (hence, their need to shift to a cloud paradigm, since the world pretty much agrees SaaS is fine for most enterprises and businesses).

 

In fact, thinking about it, I would propose it's about a 10-12 year journey.  It seems to me there are two ways technology and software experience paradigm shifts.  The first is to create a new category or experience that did not exist before.  When done right, this can explode.  Look at Facebook or Twitter's or YouTube's growth in just a few years.

 

Office 2.0 however is not about doing something never possible before.  Even its most exciting elements, collaboration and visibility, exist in on-premise solutions in one form or another.  Rather, it's about making your core business applications 10x more useful than before, with the web as the vehicle to do so.

 

digitalphotos10-12ys

Those paradigm shifts, from one way of doing something, to a new way (vs. a brand new segment) seem to take about 10-12 years.  Take a look at digital photography for example.  The switch took over 10 years to go mainsteam.  In the beginning, analog film was hardly broken.  But now, it's somewhere between a joke and the refuge of an extremely small number of art photographers.

 

Looking back at Office 2.0 circa the end of 2005, it was defined by Ismael in a very narrow fashion, as a sort of Network Computer 2.0 used to run core businesses applications entirely on the web.  A nichey concept at the time.  Today, that idea has become mainstream and even so obvious to not even to be a distinct concept.

 

Penetration, however, remains similar to where digital photography was around 2001.  We are 30-40% along this journey and road.  Whether there is an Office 2.0 conference this year or not (in its past form), I'd challenge us all to rethink how we can collaborate together on its next phase, from mainstream to ubiquity.

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Amidst the unprecedentedly horrible news in the auto industry today (GM down 49% in January), Subaru announced its U.S. sales were up for a second month in a row, up 8% in January.

 

I am hearing similar stories from my peers in SaaS and Office 2.0 who are "Subaru-like".  A number of them have had record Q4s and strong Januarys.   At EchoSign digital signature, were were up 250% YoY in January, for example.

 

No business is immune to the recession, but certain Office 2.0 players will outperform due to the "Subaru-effect":

 

* Unique functionality that people want to buy even now (for Subaru, the hot new Forester which doubled, more than making up for the old models, which withered)

* Instantly cost-effective with no need for ROI calculators (for Subaru, maintaining affordable financing options, for Office 2.0, cheap pay-as-you-go)

* Growing a small base in a large market (Subaru isn't Toyota - it hasn't maxxed out its market share, nor have almost any Office 2.0 start-ups).

 

To be clear, Office 2.0 isn't immune to this dramatic downturn.  But services (such as our own EchoSign digital signature solution) that provide clear ROI, minimal risk, and which play in large markets can continue to grow and thrive.

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There's a new term in the managed services space -- Desktop-as-a-Service (DaaS), and it's an obvious extension of the SaaS model. Desktone is a company that provides DaaS capabilities to service providers. Its customers, according to CEO Harry Ruda, currently include Verizon and Softbank Telecom.

 

Ruda characterizes DaaS as a service whereby users obtain their computing services through a remote connection over a network. The physical compute power, if you will, is delivered through a service provider and paid for on some usage basis.

 

In other words, users can access operating system and applications through a completely hosted system, and the service provider would be responsible at the back-end for storing data, upgrading applications, updating virus protection, among other activities.

 

Computing Power of a Utility
It relies on the whole concept of utility computing, in which compute power is delivered the same way electricity is -- when you want it in a metered fashion. DaaS proponents even promise that their service, like electricity, is instant-on, because there's no booting of an operating system.

 

I'm skeptical about a technology that even its proponents admit doesn't work well over wireless connections, when you consider that laptops now outsell desktops because of their ability to work even when users are disconnected.

 

However, proponents insist that by handing management of PC resources over to a service provider, companies of almost any size can cut maintenance and technical support costs, as well as increase security because the service provider can focus more on patches and virus protection.

 

Another pioneer in this new category, MokaFive offers a DaaS subscription service for $100 per user per year that uses a virtual machine, which they describe as "centrally managed but locally executed."

 

That means end-users can choose from among any number of devices -- laptops, Macintoshes, smartphones, tablets -- and have corporate data protected, but can still use their chosen device for other applications or personal information.

 

Evolution is Easier than a Revolution
The arguments and variations of DaaS go on and on. One of the biggest stumbling blocks to the DaaS model may be the fact that it requires extensive re-thinking of one's infrastructure -- either by replacing desktop computers with disk-less computers or significantly upgrading the network bandwidth, or both.

 

In contrast to DaaS, most of the current "fill-in-the-blank" as a Service models have been tried and proven, because they're a logical evolution from existing operational models. My skepticism remains intact.

 

Source: Business Technology Roundtable

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It is an understatement to say how rapidly things have changed in the global economy in the past 60 days.  In the last post on the blog, we discussed the impact of AIG and Lehman on the enterprise buyers.  Now, those seem like the good old days, with even Google now having lost confidence in its ability to execute in the short term.

 

But the global recession will actually truly and finally focus the role of Office 2.0 technologies.  An early thesis was that the value proposition around Office 2.0 was a combination of (1) free and/or dirt cheap and (2) collaboration.  Free actually is harder to give away in a down market.  The reason being that any product, even free, requires an investment to understand a new business process, and a new product.  When businesses of all size are struggling to make their plans, there isn't much incentive to experiment, and free isn't enough to make up for any perceived distraction from protecting the core business.

 

Collaboration per se, while core to the Office 2.0 thesis, loses a huge portion of its perceived value in a downturn.  Much of the boom in SaaS, Office 2.0 and webservices in 2007 and 1h '08 was around improving efficiencies in scaling organizations.  When organizations instead shrink, communication is probably actually even more important -- but investment in communication whose ROI is tied to faciliatating growth is essentially dead.

 

So where does that leave Office 2.0?  In an extremely interesting place that was almost unthinkable in 2006 (where many saw it almost as a joke or a hobby for webheads). Office 2.0 in Q4 '08 and 2009 is and will be about (x) increasing and (y) protecting revenue.  That is the only place money, and effort, will be spent.  We're seeing this firsthand at EchoSign, where paid customers are accelerating -- not to bring order to their business processes (the 2007/1H '08 theme), but rather, to protect revenue, to close that ever-rarer beast, the ready-to-buy customer, with an electronic signature before they change their mind.  I would expect our friends at Freshbooks for example are seeing a similar trend.

 

Forget about cost savings from Office 2.0.  Instead, the Office 2.0 that leaders have revenue-centric ROI that can be measured instantly, or in days, will thrive.

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This year's theme of taking Office 2.0 into the enterprise was a good and timely once with terrific speakers and case studies.  However, I wonder if the theme will be as on point in 2009.  With HP laying off 25,000+, Dell and others forecasting large IT cutbacks, and the implosion of the largest buyers of IT software, financial services ... I would posit the hope for Office 2.0 2009 is the SMB.  With the VSB the target of 2006; the early adopters for 2007; and the enterprise for 2008, hopefully 2009 will be the time for the traditional laggards, the overworked and underresourced SMBs, to adopt Office 2.0 more rapidly.  I believe we are seeing a very rapid and fundamental shift in Enterprise 2.0 buying habits from "bring it inhouse now, it's dirt cheap and great and works now not later" to more traditional ROI analyses with much longer sales cycle and cost justifications.  Combined with IT spend freezes spreading across companies as I type, the enterprise boost for Office 2.0 may prove to be just that -- a boost but not the long term driver of adoption and change.

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During the panel, a number of very interesting questions were raised. where does my document end up in the cloud? Can I trust the infrastructure to hold it?

 

Among the topics for discussion that I believe we only scratched the surface, were:

  • Document 2.0 and legal / preservation constraints

 

  • Document 2.0 and Information Overload

 

  • Enterprise adoption of Document 2.0 and barriers

 

  • Technology enablers and infrastructure for Document 2.0

 

 

If there is interest, we could continue the discussion here, possibly on the Office 2.0 panel page. Please reply on this message (unless we can use some kind of voting capability?) to let me know.

 

- Francois

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One of the many processes we would like to improve for next year's Office 2.0 Conference is the exchange of contact information among participants. We're trying to make it paper-less, without requiring any custom software to be installed on the mobile devices used by attendees. After looking at many different options, we believe that 2D code scanning is the best one. Here is the scenario:

 

A 2D barcode (DataMatrix Code, EZcode, QR Code, or similar) is printed on all attendee badges. Attendee A and Attendee B are both registered on the office20.com community website. Their respective profiles contains all the information usually found in a vcard. Attendee A wants to get Attendee B's contact information. Attendee A takes a picture of Attendee B's badge with her camera phone, and sends it as an email attachment to id@office20.com. A reply email is automatically sent back to Attendee A with Attendee B's vcard. Attendee A can also log on to the office20.com community site and download all her vcards at a later date.

 

In order to implement such as scenarion, we're currently looking at services like ScanLife and scanR. If you know others that we should take a look at, let us know.

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The Office 2.0 Conference 2008 is over now, and we've received a lot of feedback. Overall, the conference was a great success, and its content has significantly improved from last year. Yet many attendees pointed out that putting the show together in less than two months is making it very difficult for a lot of people to participate, either as attendees or sponsors. As a result, we've decided to give ourselves a full year to organize the 2009 edition.

 

The location remains the same, dates are set to September 21-23, 2009 (Monday through Wednesday), registration is open ($1,495 until December 31st, 2008), and we will keep our tradition of giving away a mobile device to every paying attendee. Also, we have made some changes to our sponsorship packages in order to simplify things, and make sure that early-stage companies get proper representation. Next year's theme is "The Global Office" and our goal is to gather one representative from as many Global 500 firms, national governments, and top 100 universities as possible.

 

This year, we got 500 registrations, 450 of which happened once the conference's website was released, less than a month before the event took place. For next year, the website is already online, more than a year before the opening keynote, so we expect to sell out quite early. As a result, we will reduce the number of press passes down to 50, and the number of free guest passes down to zero, so make sure to register early if you want to guarantee your spot at the event (the hotel cannot accomodate more than 750 people). The same is true for sponsors. We look forward to meeting you again in San Francisco next year.

 

For reference purposes, the video recordings for all 2008 sessions are now available from the agenda.

 

Update: GE (#12 on Fortune's Global 500 list) just confirmed that they will come back next year.

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Office 2.0 has been a whirlwind of great sessions, conversations, and viewpoints. Even though the conference is over, the conversations are going strong — you can continue to share your experiences and insights of Office 2.0 by showcasing the video recordings of the sessions on your blogs, wikis, and web pages. Veodia has added the code to embed the videos and player to each session document of the conference's agenda. Feel free to use the code — and please credit Veodia — to keep the conversation going!

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I enjoyed the 100% SaaS session yesterday, but have to say that I felt a bit unfulfilled in the end. We all had lots of fun with the preparation for the panel. Doug Harr's view that 100% SaaS means that your whole IT infrastructure simplifies down to a wireless router in your communications closet is certainly a provocative one.

 

We had lots of spirited discussion on what we saw as the boundaries (none of us think 100% SaaS is truly realistic today, particularly when you think about desktop software, personal productivity, telephony, file sharing, data warehousing, etc.), but all of us are seeing more and more companies, including our own firms, at 80% or 90% SaaS, and we all are getting tremendous benefits from this.

 

The questions from the audience took us more into the current state of SaaS than into what we think the future looks like, and what we know the industry needs to do to move the needle more and more toward 100%.

 

Here is some additional coverage:

 

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Yesterday, I moderated a panel titled “Going 100% SaaS” during the Office 2.0 Conference. There is a full video, so if you have 40 minutes to spare, you can see it all. It was also covered in Ben Kepes' blog. The panelists were 3 SaaS vendors (Dan Druker from Intacct, Rob Holl from Adaptive Planning, and Jeff Schultz from Bill.com), and one near 100% SaaS customer, Doug Harr from Ingres. Although we didn’t get to talk much about the future of SaaS, several interesting takeaways came out of the event:

 

  • 100% SaaS is real — Companies like Ingres made strategic decisions to become 100% SaaS, and they move programmatically toward that. If it was not for Exchange and Office, Ingres would be 100% in the cloud.
  • Going more SaaS has many cost advantages — First, it costs less than buying licenses. Doug compared his $140K/year investment in SFDC to $1.5M he spent on Siebel licenses only at his previous company. Second, it allows companies to flex costs based on the economic situation and to avoid shelfware.
  • SMB and technology companies first — It sounds like the first to adopt SaaS are young companies, technology companies, and SMBs. There are many department-driven sales as well.
  • The CIO needs to become a real business partner — both before the session and during the session we got to speak a lot about the changing role of the CIO. Now, when departments can make software decisions and the issues of deployment are removed, the CIO needs to become a business partner and help the business units to make product decisions and help integrate the relevant pieces to the overall business process. CIOs that will protect their turf and will try to control everything will find themselves out of the strategic decision loop.
  • SaaS empowers SMBs — SaaS allows small and mid size businesses to benefit from features that were once used only by large enterprises. With little implementation and monthly per user price point, everyone can get the best e-signature solution, or start managing projects more effectively. TakeEchoSign for example, British Telecom (BT) is using exactly the same tool to get 1,000s of sales contract signed a day as a limo service provider renting 3-4 limos a day, and they both realized the same exact benefit: getting agreements signed in an hour instead of a week.
  • Security — I was sure no one would ask the question, but it was asked… all vendors said that with SAS 70 and self-imposed standards, SaaS provides better security than a server you maintain in house. Intacct, for example, is hosted in an IBM data center guarded by armed guards and using retina scan for identification — very few customers will go that far to protect their data… Jeff mentioned that a security glitch for a normal company can be unpleasant, but for a SaaS company it can be a death sentence — something that motivates SaaS companies to be very carful.
As Ben noted, we didn’t get to speak much about the future of SaaS. The audience had enough questions about SaaS today that we were stuck in the present. If there is anything telling about this fact, it is that SaaS still has a long way to go before it is measured feature vs. feature, application vs. application when enterprises are shopping for new capabilities.
Cross published on a la 360.
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I'm at the Office 2.0 conference in San Francisco, where day 1 has just concluded. As with all conferences, the most valuable parts have been the discussions outside of sessions. And I can tell you that the corridors have been humming here. The conference is a who's who of business-centric cloud computing — everyone here believes that the future will exist in the clouds.

 

Here are some of the sessions I've enjoyed today, including the Google keynote, Project Management 2.0, and Money 2.0 (with video embedded below)...

 

Google Keynote

 

Matthew Glotzbach (Google Enterprise) listed the ten things that he can do in the clouds today that he couldn't do a year ago. It was a very Google centric presentation — but nonetheless a good reminder of how far we've come in a short space of time. Matthew's list included:

 

  1. Having access to everything on the go — iPhone
  2. Being able to search through all my email — Gmail
  3. Chatting with customers and partners — in any language — Matthew gave a very cool live demo of inline translation of chat!
  4. Collaborating simply — Google Docs and Sites
  5. Organising travels — TripIt (the only non Google product making the top 10)
  6. Easily collecting data from co-workers and customers — Google Forms
  7. Building a scalable business application on the cloud platform
  8. Using online templates for docs, spreadsheets, and presentations
  9. Running fast, secure and stable web apps — Chrome
  10. Securely sharing video in apps with Youtube for Google Apps

 

There was lots of backchat on Twitter from attendees that it was very much a Google pitch, however it has to be said that if Google is at the forefront of cloud computing, then they have a right to crow about it.

 

Project Management 2.0

 

Fellow blogger Zoli Erdos moderated the panel. The panelists were:

 

  • Dean Carlson (Viewpath)
  • Andrew Filev (Wrike)
  • Bruce Henry (LiquidPlanner)
  • Mark Mader (Smartsheet.com)
  • Guy Shani (Clarizen)

 

It was interesting that there didn't seem to be a huge amount of differentiation in the offerings — they're all perhaps fighting for the same customers. Comments were raised around PM 2.0 bringing the end of siloed information. Participants claimed that no one is a project manager anymore — everyone is a manager, responsible for tasks. Differentiation between mass scale PM projects that need Gantt charts, top-down control, massive documentation, etc. However for 99% of PM work that isn't needed. New way of thinking about a federated PM model where users can work in whatever way is best for them, and behind the scene information is federated backwards and forwards between apps.

 

Project managers today spend their time battling with crappy software — Project Management 2.0 releases them to do real project management instead of being a project secretary. The main takeaway, and one which I concur with, is that no one player will replace Microsoft Project. Rather, there will be an ecosystem of varied flavours of PM app that all have a share of the market.

 

Money 2.0

 

I'm biased here, as I moderated this panel. However feedback from participants and attendees indicated that the panel was really rewarding. We were a little time-compressed as the previous session had run late. The participants were:

 

  • Aaron Forth (Mint.com)
  • Marc Hedlund (Wesabe)
  • Justin Kitch (Intuit)
  • Jeff Schultz (Bill.com)
  • Mike McDerment (FreshBooks)

 

It was hard moderating a panel that was so polarised between the consumer and business space, but notwithstanding that it went pretty well. The audience was a little jaded, but the participants appeared to enjoy themselves and said they got something out of it. It was great to be around the real players in this space. There was some excellent discussion around what the Money ecosystem will look like in a few years time — the value to be gained once connectedness is all pervasive.

 

Check out the video from the panel below.

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And it's over in Ben Kepes's Blog

Posted by Ben Kepes Sep 5, 2008

Sitting in the last session of the conference — Ismael is going over the  tools used to run the entire operation — 500 physical attendees and a couple of thousand virtual ones. All planned and arranged in a couple of months — it's  been a whirlwind. Overall it's been great to be around a bunch of people who "get it" — understand the cloud and what it can bring to business going forwards.

 

If I had any criticism it would be that a lot of time was spent talking about where we are at — not so much time spent visioning the future. Obviously with a  number of vendors present this isn't a surprising fact — but nonetheless it would have been great to have some visioning sessions that were vendor agnostic.

 

Anyway... thanks to all the attendees, thanks a bunch to Ismael and his team, and I look forward to seeing you all again next year.

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A panel discussion that the Twitterverse is no doubt interested in — check out the Twitter cred of the participants:

 

  • Robert Scoble (Fast Company)
  • Guillaume Cohen (Veodia)
  • Gary Griffiths (LiteScape)
  • Loic Le Meur (Seesmic)
  • Alain Mowad (Polycom)

 

The panelists introduced themselves and their businesses/offerings. The panel ranges across the spectrum from super high quality Cisco Telepresence systems, down to Seesmic for low quality ad hoc solutions.

 

Loic Lemeur announced that Twhirl will include video within the next two weeks. He discussed the fact that video allows relationships to be formed around the world without actual presence — it brings people closer together.

 

Robert told of WalMart's ability to buy fabric internationally over video conferencing, since the quality is so high.

 

Cohen tells of the savings that video conferencing brings — gas, time,  environmental, etc. People can work remotely easily — so long as the video integrates tightly with their existing workflow processes — people feel more comfortable giving feedback over video than "in the flesh." Veodia does all the hard work in the background, and serves up one button for users to push — delivering up the best quality that the connection available can give.

 

Mowad says that Polycom is much more focused on real time video sharing — gives examples of tele-medicine and tele-education.

 

Questions from the floor...

 

What are the coolest things the tools could have?

 

  • Someone who has video on 24hrs a day when she works remotely — a sense of intimacy when they're not there.
  • How do you create a technology that becomes so immersive that one feels that they're really there?
  • Video brings an experience as close as possible to real life.
  • Video enables Seesmic to run an international development team with real-time collaboration.

 

How can video-conferencing work when there are larger teams?

 

  • Remote-controlled monitors that move depending on who is talking!
  • There's a threshold beyond which video conferencing just doesn't work — 9 or  10 people perhaps?
  • There is a perception of presence — the host of offerings — audio, video, IM, etc. build up a feeling of intimacy that means that the group feel together — even if the camera is focusing on someone else at the time.

 

Discussion ensued about the fact that going forward, the ability to catalogue audio from a video stream is needed — allowing for searching and text string recognition.

 

All in all an interesting panel — I guess it's all about context and  preference — I'm a text guy and that's my preference — others work in images.

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Yesterday I witnessed a very odd thing: a legitimate Office 2.0 badge holder firing up Windows 98...Assuming Win 98 can go wireless it may be a proof point for the power of the cloud... I even have a picture to prove it...

 

Gadi Shamia

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While the 2008 edition of the Office 2.0 Conference is still going on, we're already starting to plan for the next one. For the first three editions, we've done everything in less than 2 months, as a way to prove that Office 2.0 tools and the GTD can significantly increase productivity. Today, I think we made our point, and moving forward, we'd like to take the event to the next level, especially with respect to the quality of the online infrastructure we're building to support it. As a result, we decided to give ourselves a full year to organize the 2009 edition. At present time, we're looking at Monday through Wednesday, September 21-23, 2009. Please let us know if you can think of any other event taking place at the same time, or close to it.

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Going 100% SaaS in Ben Kepes's Blog

Posted by Ben Kepes Sep 5, 2008

Now we're talking — the session I really wanted to see (apart from my own of  course!). Panelists were:

 

  • Gadi Shamia (Revongo)
  • Daniel Druker (Intacct)
  • Doug Harr (Ingres)
  • Robert Hull (Adaptive Planning)
  • Jeff Schultz (Bill.com)

 

Not surprisingly the recent Debes article came up — the crowd was dismissive of Debes' contentions about the imminent demise of SaaS as a model.

 

The first question was why aspire for 100% SaaS? The panelists agreed that SaaS gives functionality to SMBs that they wouldn't have otherwise been able to access. There was also agreement around the enabling benefits of SaaS apps. Why build a data center or buy expensive traditional software, when it's so much more readily accessible and cheaper via SaaS.

 

In response to a question from the floor about whether or not SaaS is actually cheaper, or whether that is just a marketing spin, Doug Harr from Ingres gave the example of a Siebel implementation for 150 salespeople that cost $1.5M. His new company implemented Salesforce.com which cost $140K/year for 130 users.

 

Another question from the floor raised security concerns for large businesses — the panelists agreed that they had no real concerns about their data being in the cloud.

 

What sort of business is more likely to adopt SaaS? Not surprisingly the panelists felt technology companies were prime candidates, also service companies, young companies, and rapidly growing organisations. Phil Wainewright brought up the issues around large businesses not going with SaaS due to their already sunken costs — again Doug Harr gave a great example where true total cost of ownership analysis can bring up surprising results. The costs and  hassles with the old school behemoth software offerings are often sufficiently high to outweigh the monthly costs of a SaaS alternative.

 

Discussion around integration — feeling was at this point in time it's acceptable, but this is where the growth will come from — creating pseudo best-of-breed total solutions via integration of diverse offerings.

 

To be honest, given the fact that this conference is meant to be about visioning the future, it was a surprise that so much time was taken in justifying SaaS as a model. It would have been nice to see more time spent on a picture of what a truly 100% SaaS ecosystem would look and feel like — maybe next year...

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I'll be speaking with former Amazon Chief Scientist Andreas Weigend at 11:30 today. We'll be talking about how people are at the heart of the enterprise — authenticity and transparency are key to powerful relationships with customers, employees and partners.

 

Value creation through customer strategy and collaboration pays huge dividends —  Amazon and other consumer vendors have led the way in this area, and there are huge benefits to applying these data strategies both internally and externally in the enterprise.

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What a great panel we've had! Noone really knew what to expect, but I think it ended up coming out great — it was almost too short. After a "warm" up period, the room participation was great, and we just could not stop the discussion.

 

If needed, this confirmed that documents still has a very strong role to play in Office 2.0. However, the essence of the Document 2.0 will be different — it will move away from this atomic container of information to this aggregation of evergreen content, capable of self-updating themselves, available online and offline. Although standards and openness will play a big role, the panel agreed that what is most important are onramps and offramps into traditional, legacy formats.

 

Where it got even more interesting was when we started to discuss long-term preservation, and making sure the document will still be there and readable decades from now. It became clear that parts of the audience wanted to see cloud computing mature before they could trust their company's lifeblood — such as contracts — to the cloud.

 

Ironically, the discussion came back multiple times to paper as being a universal medium, yet to be replaced — interesting twist in a paperless conference!

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I still am looking for the future of Office 2.0. I believe in the future, but still have concerns over the path we suppose will happen. We talk about all the great web tools that are being developed. But the biggest customer stories are all around the adoption of interaction hubs — wikis, self service, etc. I think that these are noble and worthy projects, but it feels like so much more should be happening. At Office 2.0 2006 we talked about making it easier for people to work and get things done — but other than these few use cases, have we made it easier for users?

 

I think the promise is there. Google talked about Tripit — being able to aggregate and automate to make trips easier. Sure, there are some hiccups, but the promise is there. But the promise is no different than Microsoft's many years ago if Enterprise's adopted a homogeneous MS network. With any solution, ambiguity is a killer because it makes for fuzzy results. And, as an example, relying on email as a vehicle to decompose a trip (while easy) may not give the certainty required for Enterprises.

 

To really get Enterprise buy-in we need to build bridges to non-cloud apps and make those bridges solid. While Office 2.0 apps are good for new initiatives that can get sandboxed, to really become either platforms or core to the Enterprise we need to better integrate into these systems. The reality is that as more of these uses become successful, bigger vendors will add these capabilities to their offerings.  And they will see the real money from this. The lucky few leading Office 2.0 vendors will get acquired, but others will not — and with cheap and free business models the norm, they will not only go down but take their customers down too. So, we need to get to the real value for people — and this should affect how they can work in the Enterprise — and mostly this is in a non-2.0 world.

 

A question was asked in a session today — "if you were starting out today as a business, why would you not build all online apps?" I guess the reverse is "why would I, if I was an existing Enterprise, buy Office 2.0 apps when my existing trusted vendors can have this capability soon?" We can't afford to be something that can be sandboxed.

 

But, let's leave on a more positive note — what excited me today: Google Talk translations — way cool!  And hints at so much more. Also — The possibilities! I didn't get a chance to do my vendor visits yesterday and I hope that these can yield some a-ha moments.

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Is quite simply stunning... Massive hats off to Ismael, Swisscom, and Covad for getting it going — it's fast, reliable, dependable, and has sufficient pipe size to serve up whatever everyone wants.

 

Awesome, awesome, awesome.

 

After attending conferences where there is no connectivity — it is an amazing experience.

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Fellow blogger Zoli Erdos is moderating the panel. Panelists are:

 

 

Everyone gave introductions to their products — interesting that there doesn't seem to be much differentiation in project management — they're all perhaps fighting for the same customers.

 

Comments around the end of siloed information. The change from a project manager being a silo of information to a position where everyone is a collaborative partner in the PM process. No one is a project manager anymore — everyone is a manager, responsible for tasks.

 

Differentiation between mass scale PM projects that need Gantt charts, top-down control, massive documentation, etc. However for 99% of PM work that isn't needed. New way of thinking about a federated PM model where users can work in whatever way is best for them, and behind the scene information is federated backwards and forwards between apps.

 

Project managers today spend their time battling with crappy software — Project Management 2.0 releases them to do real project management instead of being a project secretary.

 

The main takeaway, and one which I concur with, is that no one player will replace Microsoft Project. Rather, there will be an ecosystem of varied flavours of PM app that all have a share of the market.

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GE SupportCenter

Communities of Practice focused on improving processes.

     Knowledge capture

     processes

     They surface their entire org chart - 400,000 employees

     50,000 communities?  That sounds like too many.  Is it really a community or a workgroup?

          One example is an Excel community.

          RSS, Wikis, blogs, calendars, chat and more

     Partnership with Zoho for document management

Mashup implementation

     easy connection with data sources - 5 million records in and out of system daily.

     rapid iteration - agile two-week innovation cycle

 

     Question/Answer system - tracking questions and establishes the professional network.

     Light workflow

     100 Surveys a day

     Global development team

 

Enterprise scale

     architecture, cloud approach (internal), governance

          apply compliance policies into the system

          meets the need - lessens desire to go out to consumer-based tools.

 

No mandate - organic growth, use it or don't

Available as product through Tata Consulting.

 

 

Questions?

     What about security?

     Records management?

     Intellectual Property managment?

     Community membership management?

     How do you search against it all?

     Is everything discoverable, or are there private communities?

     How are ACLs handled in search?

     What kind of organization is behind supporting this system and extending it?

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Getting things done. (and a thought - isn’t spending time talking about having to get things done a little oxymoronic - kind of like fighting for peace?)

 

David Allen, founder of the Getting Things Done methodology spoke and described his process for Getting Things Done. I’ve never been a huge fan of these sorts of programs - I figure you’re either a good time manager or you aren’t. Although that’s easy for me to say - I find multi tasking pretty easy (no matter what my wife says!)

 

Having said that the GTD methodology sounds like a useful tool for those with too much on their plates and too little time to complete everything.

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10 things I can do in the cloud today, that I couldn’t do a year ago. Keynote by head of the enterprise applications team, Matthew Glotzbach. He’s drunk from the Kool-Aid big time! It was a very Google centric presentation - but cool nonetheless.

  • Everything on the go - iPhone
  • Search through all my email - Gmail search
  • Chat with customers and partners - in any language- very cool live demo of inline translation of chat!
  • Collaborate simply with sites and docs
  • Organise travel - (the first non Google product today TripIt)
  • Easily collect data from co-workers and customers using forms
  • Build a scalable business application on the cloud platform
  • Use online templates for docs, spreadsheets and presentations
  • Run fast, secure and stable web apps (Chrome)
  • Securely share video in apps

Lots of backchatter on Twitter here from attendees that it was very much a Google pitch - oh well… if Google is at the forefront of cloud computing then I guess that’s what happens

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It's pretty easy! First, go to the Adobe site and find the correct version, try this link. Once downloaded, right click on the downloaded bin file and choose properties. Choose the permissions tab and set the owner to be able to execute the file. Close the properties and then double click the bin file and follow instructions.

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If you want to ask questions during keynotes and panels, please add them on this Google spreadsheet (office20.com account required).

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Late breaking news: A new panelist will be joining the Document 2.0 panel!

 

Ed H. Chi is area manager and senior research scientist at Palo Alto Research Center's Augmented Social Cognition Group. Ed completed his three degrees (B.S., M.S., and Ph.D.) in 6.5 years from University of Minnesota, and has been doing research on user interface software systems since 1993.

 

Ed will bring unique research perspective to the panel, including Augmented Social Cognition: "Supported by systems, the enhancement of the ability of a group to remember, think, and reason; the system-supported construction of knowledge structures by a group".

 

This is getting even better!

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The real conference has not started yet but am really excited by what I'm seeing. So many tools presented here focus on the collaborative editing, annotation, sharing and tracking of documents, whether spreadsheets, presentations, or word documents. That's Document 2.0!

 

These tools are wonderful, extremely powerful, and very easy to use. They get the work done better than anything else out there and get good adoption from individuals or small groups. But what about Enterprise Adoption? How can we reconcile this trend with long-term preservation, legal compliance, or just security and privacy issues?

 

These are some of the topics we'll discuss on the Document 2.0 panel. Join us there!

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